Kezi · Support

How can we help?

Write to hello@kezi.app. Tell us your device and app version (Settings → About) and what you expected to happen — that is usually enough to find it.

My progress did not come back after signing in

Progress restores from the account you sign in with, and only when Cloud backup was on when you saved it. Open Settings and check that backup is on and that you are signed in to the same Google account. If it still does not, write to us before deleting anything — the data is very likely still on the server.

How do I delete everything?

Settings → "Delete all my data". This clears the device and, if Cloud backup is on, the server copy too. It cannot be undone and we cannot recover it for you afterwards.

Is my interface language the same as my learning language?

No, and deliberately so. App language sets the interface. I speak sets the language that explains Chinese to you — meanings, mnemonics, translations, and whether Hán-Việt readings appear. A Vietnamese speaker can keep an English interface and still get the Hán-Việt layer.

What is free and what is paid?

Reviews are free and uncapped, forever. The first 100 characters are free to learn. Beyond that is a paid unlock. There are no ads at any tier.

Subscriptions and refunds

Purchases are handled by Apple and Google, not by us, so cancellations and refunds go through them: on iOS, Settings → your name → Subscriptions; on Android, Play Store → Payments and subscriptions. If something went wrong on our side, write to us and we will help you make the case.

Something in the content looks wrong

Tell us the character and what is off. Hán-Việt readings, meanings and mnemonics are checked by hand and corrections do land in the next content update — several already have.